Please follow the instruction below to reach a live person at the couriers we use and don't forget to have your order's tracking number on hand to speed of the process.
To reach a live person in UPS customer service you need to dial a 1-800-742-5877 or 1-800-PICK-UPS phone number. When dialed, this number will connect you to an automated system that will try to help you with your choices.
Go to https://help.passportshipping.com/hc/en-us/requests/new to submit a new support ticket. Alternatively, you can also use live chat by visiting the link above and clicking "Get Help" in the lower right corner.