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I'm getting an Incorrect email or password message.

  • Updated

There could be one of several things going on if you're coming across this issue. We'll need to try a few things to properly diagnose the issue with your account.


1. CHECK ACCOUNT AVAILABILITY
We will first attempt to see if your email has a registered account associated with it. To do this:

  • Visit nastypig.com/account 
  • Click on "Forgot my password"
  • Enter your email address into the field and press Submit
    • If you receive a notification that an email to reset your password has been sent, then that email has an account associated with us. Proceed to section 2
    • If you receive a notification that No account can be found with that email, then that email address does not have a Registered Account with us.
      • This can mean that any previous purchases you made with that email address were made as a guest account purchase in which there will be no account to review your order. Please proceed to section 3 OR
      • The email you are attempting to use has never been used at NastyPig.com. Please proceed to section 3
      • You are entering the wrong email.
    • If you receive a No account can be found with that email, try a few email addresses that you may have used before in the past.

2. USE THE EMAIL ADDRESS THAT WORKED IN SECTION 1

  • Once you figure out which email address has an account in our system, use that email address in the address field.
  • Enter the last password you remember using.
    • If this works, you will be sent to your account dashboard, problem solved!
  • If you cannot figure out your password, then proceed to your email and use the password reset email that we sent to your inbox.
  • Follow these steps on how to reset your password.

3. NO ACCOUNT CAN BE FOUND ERROR