I purchased something on sale/closeout. Can I return it or exchange it for something else? April 15, 2020 01:51 Updated All items purchased on sale/closeout or at a discount are final and are not eligible for returns, exchanges or store credit. Related articles Which items are not eligible for a refund or exchange? I purchased some underwear and jockstraps but I want to return them, what do I do? How do I make a return or exchange? I'm trying to start my return / exchange process but your system is saying it can't find my order. What's wrong? My returned item arrived at your warehouse, when will I get my refund?